Have more questions about Pets My Heart? Look for the answers below!
Shipping is free for all plans for West Malaysia. Shipping fees are as follow for other areas:
1. Sabah, Sarawak, Labuan - RM 9 per shipment
2. Singapore - RM 25 per shipment
3. Brunei Darussalam - RM 28 per shipment
We have limited support for International Shipping now, we ship to Singapore and Brunei only. More countries will be launched in the future.
It depends on the day you initially sign up for your subscription! For all orders that comes in before the 1st of the month, shipments will happen around the 1st - 4rd of the same month. For all orders that come in before the 15th of the month, shipments will happen around the 15th - 18th of the same month. The timing stays the same for all subsequent shipments of the same subscription.
There are 2 places where you can check your tracking number. You can look for it in your e-mail, as we will send the tracking code to you every time we ship your box. Otherwise, you can also log in to your Pets My Heart account to check the tracking code for each particular order.
Click on the "BUY NOW" button at our website, and follow through the easy steps to customize your subscription, and finally make payment. Still have problem? Do not hesitate to contact us if you need any help!
Pets My Heart subscription service automatically renews every cycle until you cancel. We want to make sure your addicted pets don't miss a single surprise moment!
The exact date your plan is renewed depend on the actual plan you've signed up and date you've signed up for your initial order. If you sign up for a 1-month plan on the 3rd of September, your plan will renew on the 3rd of subsequent months (until you cancel). On the other hand, if you sign up for a 12-month plan on 5th December 2015, your next renewal will happen on 5th December 2016 (until you cancel).
You can cancel your subscription in your account at any time. You will still receive the gift boxes you have already paid for but your subscription will not renew.
We do not accept refund though. For example, if you have signed up for a 12-month plan, and you decided to cancel on the 3rd month, you will still receive the boxes for the subsequent 9 months. We will not refund you the price for the 9 remaining months.